Cancellation & Refund Policy
Last updated: August 2026 • Product of Roguetrove Ventures (OPC) Private Limited
1. 20-Day Free Trial
Fundzeo provides an initial 20-day free trial for all newly registered education consultancy workspaces. During this trial period, users enjoy full access to platform capabilities without requiring any subscription payment.
This evaluation period ensures that customers can thoroughly inspect the application, configure their workflows, and verify operational suitability before entering into any paid commitment.
2. Subscription Cancellation
Customers may cancel their subscription renewal at any time through the in-app billing settings (/settings/billing) or by contacting support at hello@fundzeo.com.
When a subscription renewal is cancelled:
- Preventing Future Renewals: Cancellation stops all future scheduled recurring charges and billing cycles.
- Continued Access: Your consultancy retains active access to all Fundzeo features and historical data until the conclusion of the currently paid billing period (month or year).
- Data Preservation: Your historical records, student documentation links, and financial allocation ledgers remain preserved and will not be abruptly deleted.
3. General Non-Refundable Policy & No Prorated Refunds
Fundzeo is a cloud Software-as-a-Service (SaaS) product. Because digital access, computational resources, and infrastructure isolation are provisioned immediately upon transaction completion:
- Subscription Fees: Successfully charged subscription fees (Monthly at ₹499 or Annual at ₹4,990) are generally non-refundable.
- No Partial / Prorated Refunds: Fundzeo does not ordinarily provide partial or prorated refunds for unused days or months in an already-paid subscription term.
- Annual Plan Commitment: The ₹4,990 annual subscription is a discounted upfront commercial commitment (pay for 10 months, receive 2 months free) and is not eligible for prorated refunds for remaining months following a mid-term cancellation.
Important Distinction: Subscription cancellation and refund eligibility are distinct concepts. Cancelling your subscription prevents future automated renewals; it does not automatically trigger a refund for periods that have already commenced or been billed.
4. Exceptions & Discretionary Refunds
While standard subscription payments are non-refundable, refund requests may be evaluated and approved under the following exceptional circumstances:
- Duplicate Billing: If technical errors result in duplicate or multiple charges for the same subscription period.
- Demonstrably Erroneous Charges: If an account is billed contrary to documented cancellation confirmation or gateway processing discrepancies.
- Statutory Requirements: Where a refund is strictly mandated under applicable consumer protection legislation or Indian law.
5. Submitting a Refund Request
To request a review of an exceptional charge, please submit an email to our support team with your transaction details:
Required Information:
- Registered Fundzeo account email address
- Payment transaction ID or Razorpay Payment ID
- Date and amount of the transaction
- Detailed explanation of the duplicate or erroneous billing circumstance
Upon receipt and verification of a valid exception, approved refunds will be credited back exclusively to the original payment source through our payment partner (Razorpay).
Fundzeo is developed and operated by Roguetrove Ventures (OPC) Private Limited, Kudlu Road, Bengaluru, Karnataka, India.